Refund Policy
Last updated: March 1, 2023
Thank you for dining with SharedTransitLane. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy applies to items purchased through our website sharedtransitlane.sbs or directly from our physical location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7946 0958.
Non-returnable items
Certain types of items cannot be returned, such as perishable goods like food, flowers, newspapers, or magazines. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. However, if the food delivered is not up to the standards, please contact us immediately for a potential refund or replacement.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sharedtransitlane.sbs and send your item to our address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Questions
If you have any questions concerning our refund policy, please contact us at +44 20 7946 0958.
Modifications to This Policy
SharedTransitLane reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website sharedtransitlane.sbs. If we make material changes to this policy, we will notify you here that it has been updated.